Refund Policy

1. Full refunds within 14 days

You may request a full refund within 14 calendar days of any subscription payment, including your initial purchase or a renewal. This applies to monthly and annual subscriptions, even if you have used the service. We do not deduct a usage fee or require a reason to qualify during this period.

After 14 days, payments are generally non-refundable. We will still review duplicate charges, billing errors, and cases where the paid service was not provided. Any mandatory refund rights under applicable law remain unaffected.

2. How to request a refund

Email info@nshamah.com from the email address associated with your purchase. Include your order or transaction ID, payment date, and the subscription you want refunded. A reason is optional; never send your password or full card details.

For purchases processed by Paddle, you can also request a refund through Paddle order support at paddle.net or use the support link in your purchase receipt. Your request must be submitted within the 14-day window; processing may finish later.

3. Refund processing

Where Paddle processes your payment, Paddle acts as the merchant of record and processes the refund under its Buyer Terms and Refund Policy. Our 14-day full refund offer applies to eligible Nshamah website subscription payments.

Refunds are returned through the original payment method. The time until the refund appears depends on your payment provider and bank. Currency conversion may affect the amount displayed in your local currency. Refunded subscription access ends when the refund is processed, and we cancel future renewals of that subscription.

4. Canceling a subscription

Subscriptions automatically renew unless canceled before the next billing date. To stop renewal, use the subscription management link in your receipt or contact info@nshamah.com. Paddle customers can also contact Paddle order support.

Cancellation stops future renewals and is separate from a refund request. Unless a refund is processed, paid access continues until the end of the current paid billing period. If you also want a refund, explicitly request it within the applicable refund window.

5. Apple App Store and Google Play purchases

This website refund offer applies to purchases made on the Nshamah website. If you subscribed through the Apple App Store or Google Play, the relevant store handles refunds under its own policies. Request the refund through that store and manage cancellation through your Apple or Google subscription settings.

6. Your rights and policy updates

This policy does not limit mandatory consumer rights or additional protections under Paddle’s terms for Paddle purchases. Updates will be published on this page with a revised date and will not reduce the refund rights that applied when you paid.